Review Terms and Conditions

In force from 09/11/2026

General description of the service 

For each product purchased on the site  (“Site”), L’Erbolario Società Benefit s.r.l. (“L’Erbolario”) has activated a service that allows the collection and publication of reviews.

Reviews are published on the Site, in the dedicated section of the page for the product to which they refer, with the name of the user who submitted them.

We publish all reviews, both positive and negative, provided that they comply with the publication conditions set out below. The reviews we publish come from verified users who have actually purchased a product on our Site. Indeed, it is possible to leave a review only through the dedicated form contained in an e-mail sent to the same e-mail address linked to the purchase made on the Site. Moreover, that e-mail will be sent within 5 days of delivery of the product, so that the user can complete the review only after the product has been delivered.

The user must assign a score and write a comment. Together with the text of the review, the score assigned by each user to the product is published; it contributes to determining the overall rating of the product (the so-called rating).
The rating of each product corresponds to the mathematical average of the scores assigned by users to the product through reviews, even if not published.
L’Erbolario does not invite users to modify or delete negative reviews that comply with the Publication Conditions.

Below we provide you with the terms and conditions governing reviews, which you must take into account both if you wish to leave a review, after purchasing a product on the Site, and if you wish to read the reviews published on the Site, to get an idea of what users who have already made a purchase on the Site think of the products sold there.

How to publish a review

In order to publish a review, the user must have made a purchase on the Site. L’Erbolario will then send an e-mail inviting the user to leave a review, to the same e-mail address linked to the purchase made on the Site.

Reviews are published with the name of the user who left them, as entered in the order form, in accordance with the dedicated privacy notice, available here and in the “Privacy” section in the footer of the Site pages (“Privacy Notice for Purchases on the Site and Reviews”). By completing the form, the user authorises L’Erbolario to disseminate the review by publishing it, together with the user’s name, on the product page of the product to which the review refers.

Please note that, at present, you cannot attach photos or videos and you cannot comment on other users’ reviews or reply to any response from L’Erbolario to your review. You may modify your comment provided that the change complies with the publication conditions set out below (“Publication Conditions”).

If you wish to delete a published review, you must send a request to Customer Service, at the contact details given in the “Contact us” section of the Site. Similarly, you may contact Customer Service at the same contact details if you no longer wish to receive further e-mails inviting you to leave a review, in the event of subsequent purchases.

Publication Conditions

Reviews will not be deemed suitable for publication if they:

• do not concern the product to which they refer and/or concern a product not purchased through the Site and/or concern any other subject, including the purchasing and/or browsing experience on the Site, to discuss which and/or in relation to which the user is invited to contact L’Erbolario at the contact details given in the “Contact us” section of the Site;
• have defamatory and/or offensive and/or vulgar content and/or content that is in any way contrary to law, public order, public decency and/or to the reputation and/or rights of L’Erbolario, of the companies of the L’Erbolario Group and/or of any third party;
• lack even one of the data required as mandatory in the dedicated form (for example, reviews containing no text will not be published);
• have advertising content;
• contain information and/or comparative references to products of brands other than “L’Erbolario” or “Erbamea” (e.g. “the product lasts longer than the product of…”);
• contain information referring to a manifestly incorrect use of the product (e.g. the review concerns a foot cream but refers to its use on the face);
• contain data belonging to the categories referred to in Art. 9 of the General Data Protection Regulation (Regulation (EU) 2016/679) and, in particular, health-related data as defined in Art. 4.15 of that regulation; in any case, the user is expressly prohibited from entering in reviews data belonging to the categories mentioned above and, in particular, health-related data.
• contain references directly referable to minors under 18 (e.g. “my son Mario, aged 8”);
• threats of any kind, incitement to hatred, racism, homophobic comments or comments that are in any way discriminatory, and abuse of any kind will not be tolerated; protest and political propaganda will not be permitted; 

In the cases indicated above, L’Erbolario’s right to remove any content published and, where the relevant conditions exist, to act in the appropriate forums remains unaffected.

L’Erbolario may post a response to reviews published on the Site. Where given, that response will be displayed in a dedicated section below each review. L’Erbolario may subsequently modify or delete its response, without prejudice to the retention of the review and/or of any changes made by the user, if suitable.

Finally, with specific reference to the prize operation named “L’Erbolario Club”, as governed by its own rules, available here and in the dedicated section of the Site, please note that:

• leaving a review entails the automatic award of the number of Punti Foglia indicated in those rules;
• Punti Foglia will be awarded regardless of the content of the review and/or its publication; once the prize operation named “L’Erbolario Club” has ended, leaving reviews, if still permitted, will not in any case entitle the user to the award of any points;
• the Punti Foglia provided for by the rules of the “L’Erbolario Club” operation will not be awarded to users who have left a review and who: (i) have not joined the L’Erbolario Loyalty Programme and have not created an Account on the Site, or (ii) although having joined the Programme and created an Account on the Site, completed the purchase to which the review relates without logging in and using, for the purposes of sending the order, an e-mail address other than the one associated with their Account;
• any changes to a review already published will not entitle the user to the award of further Punti Foglia.