ADR disputes

Alternative dispute resolution

ALTERNATIVE DISPUTE RESOLUTION (ADR)

Below we set out the information on the alternative dispute resolution (ADR) mechanisms in relation to contracts concluded through the website (“Site”), the informational and e-commerce website of L’Erbolario Società Benefit S.r.l., with registered office at 26900 Lodi (LO), viale Milano 74, share capital of euro 10,400.00 fully paid up, R.E.A. Lodi no. 1173986, registered with the Companies Register of Milano-Monza Brianza-Lodi, with registration number, VAT number and Tax Code info@erbolariocare.shop (“L’Erbolario”). L’Erbolario Società Benefit S.r.l. is a single-shareholder company subject to the direction and coordination of L’Erbolario Holding S.r.l., with registered office at Galleria San Babila 4/B, 20122 Milan.

If you are a consumer and have lodged a complaint relating to a contract concluded through the Site, but it has not been possible to resolve the dispute covered by the complaint, L’Erbolario will provide you with information on the body or bodies for Alternative Dispute Resolution for the out-of-court resolution of disputes (the so-called ADR Bodies, as referred to in arts. 141-bis et seq. of the Consumer Code), specifying whether or not it uses such bodies to resolve the dispute itself.

The consumer who intends to lodge a complaint against L’Erbolario may use the ADR Netcomm procedure described in greater detail below or consult the other ADR Bodies operating in Italy.

L’Erbolario adheres to the ADR Netcomm joint conciliation procedure. (“Joint Conciliation”). This procedure may be initiated where the consumer has lodged a complaint with L’Erbolario and, within 45 days, has not received a reply or has received a reply that is not deemed satisfactory. The application must be submitted by completing the specific online form available at the following address https://www.consorzionetcomm.it/spazio-consumatori/segnalazioni/conciliazione-paritetica/

Finally, we remind you that:

(i) for any cross-border dispute relating to the application, performance and interpretation of L’Erbolario’s General Conditions of Sale, if you habitually reside or are domiciled in a European Union member state other than Italy, you may bring the European procedure established for small claims by Council Regulation (EC) No. 861/2007 of 11 July 2007 before the competent court, provided that the value of the dispute does not exceed, excluding interest, rights and costs, Euro 5,000.00 on the date on which the competent court receives the claim form. The text of the Regulation is available on the website https://eur-lex.europa.eu/eli/reg/2007/861/oj.

(ii) in any event, whatever the outcome of the out-of-court settlement procedure, your rights to apply to the ordinary courts are unaffected and, where the conditions are met, to promote an out-of-court resolution of disputes relating to consumer relationships by resorting to the procedures referred to in Part V, Title II-bis of the Consumer Code.

If you would like further information, you can contact Customer Service by sending the contact request form available in the “L’Erbolario answers” section of the site or use the following contact details

• by e-mail, at the address info@erbolariocare.shop;
• by post, writing to L’Erbolario Società Benefit Srl – Viale Milano,74 26900 Lodi c/o Customer Service;
• by telephone, on the number info@erbolariocare.shop;
• through the Site, by going to the “Contact us” section.